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Q&A
Find all the answers to your questions about Columbus Café
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Practical Info
What are the opening hours of my Columbus Café?
Opening hours are displayed on each coffee shop’s page: Find us. In case of doubt and for exceptional hours, we invite you to check the establishment’s Google page directly.
How to contact my favorite Columbus Café?
Two possibilities: to reach your local coffee shop, you will find the establishment’s number by consulting its Google listing; if your request concerns the head office, use our contact form.
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Our Menu
What is the Columbus Café menu?
Find all our gourmet recipes in the Our Menu tab. Iconic muffins, cookies, hot clubs, salads, gourmet drinks… dive into the Columbus Café universe.
I have allergies, how can I know the allergens in your recipes?
On each recipe card, you can access our Allergens page. Simply check your allergies to discover recipes compatible with your diet.
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Loyalty Program
What is the Columbus Café loyalty program?
It is a 100% digital program that rewards your indulgence via pépites. The principle is simple: with each visit, you accumulate points to unlock rewards, including a free drink every 120 pépites. By joining the loyalty program, you also enjoy a welcome espresso and a birthday surprise.
How to join the program?
Go to the Columbus Café web app to create your loyalty space directly on your phone. You can track your pépites balance and available gifts there.
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Join Columbus Café
How to apply at Columbus Café?
Our job offers and careers are available in the Apply tab, whether to work at the head office or in the field. You can also send us a spontaneous application.
How to open a Columbus Café franchise?
Start your business and become a franchisee! To find out more, go to the Become a franchisee tab. Want to learn more about our concept, know the franchise price, or the budget needed to open a coffee shop? You will find all the necessary information as well as an application form there.
The Online Shop
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Coffee & Hot Drinks
What is the difference between the different coffees?
Whether you are equipped with a machine or just your favorite mug, we have the drink you need. Here are our ranges classified by compatibility:
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Nespresso®
From classic (Lungo intensity 3, Espresso intensity 5) to indulgence with our flavored espressos: Salted Butter Caramel, Chocolate Cookie, or Vanilla Macadamia. -
Dolce Gusto®
The latte paradise! Find our iconic Bear Latte, White Chocolate, as well as our Lattes (Vanilla, Caramel) and Cappuccinos. -
Coffee Beans
The authenticity of the coffee shop at home with our two essentials: intensity 5 for mildness and intensity 9 for character. -
Tassimo® & Senseo®
Varied pleasures ranging from Latte Macchiato and Lungo for Tassimo, to gourmet Caramel Cappuccino for Senseo. -
Gourmet Drinks (Powders)
No machine? No problem. Fall for our chocolates (White or Intense 42%) or our healthy and delicious Superfood Lattes signed Nümorning.
What are the different intensities and how to choose?
At Columbus, intensity is not just a number, it is an experience. Here is our scale to find your ideal cup.
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Intensity 3 : Mildness (Lungo)
What is it? A fluid and light coffee, available in Nespresso® and Tassimo® capsules. Its added value: It is designed to be drunk in “long” format (110ml) without any bitterness. It is the ideal companion for quiet wake-ups or for those who like to drink a lot of coffee without being overexcited. -
Intensity 5 : Balance (Espresso & Bean)
What is it? Our “heart of blend”. You find it everywhere: in Bean, Nespresso® capsules. Its added value: The perfect consensus. Neither too strong nor too light. It offers a roundness that pleases everyone, ideal for hosting or for a coffee break without the risk of making a mistake. -
Intensity 9 : Power (Barista Bean)
What is it? The “Barista Blend”, our signature available exclusively in Bean. Its added value: The real taste of the Coffee Shop. With its notes of dark chocolate and hazelnut, it has enough body not to be “drowned” by milk. It is the mandatory intensity if you make your own cappuccinos or if you like Italian-style espresso.
Are the coffees compatible with all machines?
Yes, discover our coffee beans and the best Columbus Café capsules designed and compatible with the following machines:
Nespresso,
Dolce Gusto®,
Tassimo,
Senseo® and
bean machines.
Do you offer caffeine-free alternatives?
Yes, discover our wide selection of gourmet caffeine-free drinks: our
hot chocolate capsules compatible with the Dolce Gusto® machine, our
hot chocolate powder easy and quick to prepare, as well as our
Nümorning superfood latte, a healthy and gourmet alternative ideal for breakfast.
What is the origin of our French-roasted Arabica coffee?
Our coffee draws its richness from a rigorous selection of the world’s best cultivation lands. We marry the tangy mildness of **Latin American Arabicas** with the power of African grains. Each grain is then **roasted in France** by our family roaster partner, ensuring an exceptional taste signature.
Do you offer certified Organic Coffee?
Yes, since 2022, our coffee is proud to be certified **Organic Agriculture (AB)**. This certification guarantees cultivation respectful of the environment, without chemical pesticides, marking our strong commitment to more responsible consumption.
How to properly store coffee beans?
To preserve the full aroma and freshness of your coffee, we advise you to keep it in an airtight and opaque container, placed in a dry place away from direct light, air, and humidity. Good conservation avoids oxidation of the grains and guarantees a cup rich in flavors, identical to the one tasted in our coffee shops.
How to be informed of restocks and new products?
To not miss any of our news, our new products and be alerted as soon as your favorite references are back in stock, we invite you to subscribe to our newsletter.
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Coffee subscription
What is the coffee subscription, what are the benefits?
The subscription allows you to receive your coffee directly at home, effortlessly. A flexible offer to make your life easier, save 20% on your order, and enjoy free delivery to relay points from €49 of purchases.
What is the duration of the subscription?
There is no minimum duration imposed. Your subscription renews automatically every month until you decide to suspend or stop it.
Can we stop or modify the subscription whenever we want?
Yes, our coffee subscription is without commitment. You can stop it at any time from your customer area. There is no mandatory minimum duration or hidden fees related to termination.
How can I stop my subscription?
To stop your subscription, log in to your Columbus Café account, go to the “My subscriptions” section to cancel your current service.
How often will I receive my coffee?
The delivery frequency is monthly. You will receive your products automatically once a month, to guarantee constant freshness of your coffee at home without you having to think about it.
Can I change the coffee variety every month?
If you wish to change variety, simply end your current subscription from your customer area, then subscribe to a new one with the coffee selection that suits you best.
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Gourmet Grocery
Are the products made with quality ingredients?
Yes, each recipe is developed from carefully selected ingredients to guarantee a gourmet experience faithful to the Columbus Café spirit. We rigorously select the best suppliers to develop unique recipes. For example, our muffin and cookie mixes are made in France and our coffee is roasted in France.
Can we give gourmet grocery products as gifts?
Absolutely! Our sweets are ideal for treating your loved ones. For a ready-to-offer gift idea, fall for our Gourmet Pack which brings together our essentials.
How to store gourmet grocery products?
We recommend storing them in a cool, dry place, and closing them tightly after opening.
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Accessories
What are the essential coffee accessories?
We offer a selection of accessories to accompany your coffee breaks: mugs, water bottles, recipe books, scented candles, pins, muffin molds…
Are the mugs microwave and dishwasher safe?
Yes, our mugs are compatible with microwaves and dishwashers, for simple daily use.
Do you offer reusable accessories?
Yes, our reusable mugs, cups, and water bottles are designed to reduce waste while enjoying your coffee everywhere.
Are accessories available in limited editions?
Yes, certain seasonal collections or special collaborations are offered in limited quantities.
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Help & Technical Support
I am encountering a technical problem on the site, what to do?
If you encounter difficulty navigating, logging in, or finalizing an order, we advise you to clear your browser cache or try private browsing. If the problem persists, do not hesitate to contact our technical support via the contact form by selecting the subject “Online Order” specifying the browser used (Chrome, Safari, etc.) so that we can help you quickly.