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General terms and conditions of sale
Version dated August 6, 2025
Article 1: scope of application
These general terms and conditions of sale (hereinafter the “GTC”) govern sales made on the website www.columbuscafe.com (hereinafter the “Site”) between:
the company WAGRAM FOOD SERVICE, a public limited company registered with the Paris Trade and Companies Register under number 339 592 685, whose registered office is located at 103 rue La Fayette – 75010 Paris, intra-community VAT number: FR65 339592685 Tel. 33 1 44 51 60 00 e-mail: serviceconso@columbuscafe.com, (hereinafter the “Seller”), and
Any natural or legal person placing an order on the Site (hereinafter the “Customer”), it being specified that the protective provisions of the Consumer Code included in the GTC do not apply to orders placed by natural or legal persons placing an order on the Site. in the context of their professional activity, whatever it may be (artisanal, commercial, liberal, industrial).
These General Terms and Conditions govern the relationship between the Seller and the Customer of the Site, to the exclusion of any other document. Any contrary condition imposed by the Customer will therefore, unless expressly accepted by the Seller, be unenforceable against the latter, regardless of when it may have been brought to the latter’s attention.
The Seller may adapt or modify these General Terms and Conditions, in particular to take into account developments on the Site or any legal, jurisprudential, editorial, and/or technical developments.
The applicable General Terms and Conditions are those in effect on the day the Site is used or the order is placed, as they appear on the Site, and are brought to the Customer’s attention again before confirming their order. For each order, the Seller invites the Customer to carefully reread the General Terms and Conditions appearing on the Site, the update dates being indicated. The fact that the Seller or the Customer does not enforce any of the provisions of these General Terms and Conditions at any given time cannot be interpreted as a waiver of the right to enforce any of the said conditions at a later date.
If a provision of the General Terms and Conditions is declared null or invalid, this provision will be considered unwritten, and all other provisions of the General Terms and Conditions will continue to apply.
Article 2: products and prices
2.1 The products offered for sale by the Seller are those available online on the date of the Customer’s order, subject to available stock.
2.2. The Customer will be informed of the unavailability of a product at the time of placing the order. However, adjusting product stock may require processing time.
In the event that the product ordered by the Customer is no longer available after the order has been placed, the Seller will contact the Customer as soon as possible to inform them and allow them to:
either, if the product can be returned to stock, postpone the delivery date after restocking the product,
or substitute the unavailable product of equivalent value,
or cancel the order for the missing product and receive a refund for the product in question.
2.3. Each product sold on the Site is accompanied by a photograph, a description of its main characteristics, and its price. The Customer can access a more detailed description of the product by clicking on the product they plan to order.
2.3. Product prices are indicated in euros, inclusive of all taxes (VAT in effect on the date of the order). The applicable prices are those displayed online on the Website at the time the Customer confirms their order.
Delivery costs are not included in the product price and will be specified, if applicable, prior to final confirmation of the order.
2.4. Specifics related to coffee orders. The Customer may benefit from a “Large Volume” discount, the amount of which varies depending on the total amount of their order, inclusive of all taxes (TTC):
for an order between €100 and €149.99: a 5% discount applied to the total amount of the order, inclusive of all taxes, and free delivery;
for an order between €150 and €199.99: a 7% discount applied to the total amount of the order, inclusive of all taxes, and free delivery;
For orders between €200 and €250.00: 10% discount applied to the total order amount including VAT and free delivery;
These discounts are valid year-round for sales of products in the “capsules” and “coffee beans” categories, for both individuals and professionals – whether or not they have a subscription, except for products marked “discount not applicable.”
2.5. Customers who have subscribed will be eligible for a “Subscription” discount corresponding to a 20% reduction on the total order amount including VAT, in accordance with Article 8 below.
Article 3: placing an order
3.1. To place an order on the Website, the Customer must be a person aged at least 18 years old and with full legal capacity, or a duly registered legal entity represented by a person duly authorized to place an order on the Website on behalf of the legal entity concerned.
Once on the “Online Store” tab of the Website, the Customer can:
refine their search by clicking on the tabs corresponding to the different product categories to access a selection of products matching their search criteria, or
click on “Subscription” to subscribe under the conditions described in Article 8 below.
3.2. Specific provisions applicable to orders without a subscription:
To place an order, the Customer chooses and selects the product(s) they wish to purchase by clicking on the icon representing a shopping cart, and first consulting the product sheet for the products concerned to ensure that they are suitable. Once the selection has been made, the Customer can finalize their order by clicking on the shopping cart icon in the top right corner of the screen, or continue browsing the Website.
3.3. Specific provisions applicable to orders with a subscription:
Once on the “Online Store” tab of the Website, to subscribe to a subscription, the Customer must:
go to the tab corresponding to the category of products eligible for the subscription and then select a product indicated as being eligible for the subscription;
by clicking on the relevant product page, the Customer must choose the desired quantity of product and click on “Subscribe and save 20%”;
the Customer will then be offered the option to view their shopping cart, place an order, or decide to continue shopping;
To confirm their order and subscription, the Customer must click on “order”.
3.4. Provisions common to orders with or without a subscription:
The Customer cannot have a “standard product” in their shopping cart at the same time as a “subscription product.”
In any case, via the “Shopping Cart,” the Customer has access to a summary of their order with its total cost, including VAT and any delivery charges.
The Customer can then:
adjust the quantity of products desired;
delete products;
add a discount code in the “Promo Code” box;
choose a delivery method;
continue shopping by clicking on “Continue Shopping,” or
finalize their order by clicking on “Confirm Order.”
To finalize their order, the Customer must then:
log in to their customer account, if they already have one, or create a customer account by providing their contact information (last name, first name, email address, telephone number, postal address, country, and choosing a password);
enter their billing details;
If the delivery address differs from the billing address, click on “Ship to a different address?” and enter the delivery details;
Add an order note
Modify – if desired – the selected delivery method;
Complete the payment information;
Finally confirm the order by accepting these General Terms and Conditions and the Personal Data Management Policy and, if desired, consenting to the storage of their bank details (this box is mandatory for subscription orders), then clicking on “Order with payment obligation.”
Orders are binding on the Customer: they are only final once they have been confirmed by the Customer’s payment of the price. The order cannot be modified (quantity, products, etc.) after validation by the Customer.
With each final validation of an order, the Seller sends the Customer an order confirmation email summarizing all the information relating to the order. By printing and/or retaining this email, the Customer has a means of proof that the order has been placed and, if applicable, that the order has been paid.
The Customer agrees that these General Terms and Conditions and the order confirmation will be provided on a durable medium. These documents will be communicated to the Customer by email.
The information provided by the Customer when placing the order is binding on the Customer: the Seller cannot be held liable in the event of an error.
Article 4: payment
Payment of the price is made in cash when placing the order on the Website.
The Seller provides the Customer with the following payment methods:
VISA bank card
MasterCard bank card
Orders are processed by the Seller subject to payment: in the case of payment by bank card, payment will be processed upon confirmation from the bank of the cardholder used for payment.
Article 5 : delivery
Delivery times and costs vary depending on the delivery method chosen by the Customer when placing the order.
These costs are indicated to the Customer prior to final confirmation of the order and are reiterated in the order summary email.
The delivery times indicated are average and are understood to be in business days, Monday to Friday, and run from the time the order is placed for any order placed before 2 p.m. (excluding Large Volume Offers), for an item in stock. Orders placed after 2 p.m. will not be processed by the Seller until the following business day.
Average delivery times for orders are 2 to 4 business days, depending on the carrier chosen, from the time the order is shipped. The Seller shall not be held liable for any delivery delays beyond its control.
In any event, the products ordered will be delivered within a maximum of 4 days from the time the order is shipped, excluding cases of force majeure and/or transportation shortages. Delivery will be made to the delivery address indicated by the Customer when placing the order on the Website and will be carried out by the carrier recommended by the Seller.
If no one is available to receive the order at the address indicated, the carrier in charge of delivery will notify the Customer of the order’s collection procedures.
If delivery could not be made due to an error in the recipient’s address when placing the order, the Seller shall not be held liable, and the order shall not be refunded.
In the event of a delivery delay not resulting from force majeure, the Customer may request the Seller—in writing (registered letter with acknowledgment of receipt or email)—to make the delivery within a reasonable additional period. If the Seller has not complied within this period, the Customer may request cancellation of the order by registered letter with acknowledgment of receipt sent to the Seller’s head office, specifying the order number in question. In such a case, the Customer will obtain a refund of all sums paid once their request has been processed by the carrier.
Article 6: right of withdrawal
6.1. In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the Customer has a withdrawal period of fourteen (14) clear days from receipt of any product ordered on the Site. The Customer does not need to provide a specific reason or pay any penalties.
In the event of delivery of an order comprising multiple products in installments, the withdrawal period begins upon receipt of the last product in the delivered order.
6.2. The Customer must exercise their right of withdrawal by sending their request to the Seller electronically: contact@columbuscafe.com. The withdrawal form below may be used, or any other freely available document chosen by the Customer, and containing all the information indicated on the withdrawal form below.
6.3. Please note that all products may be returned, with the exception of products designated by Article L. 221-28 of the French Consumer Code, which are not subject to a right of withdrawal. These include:
products likely to deteriorate or expire quickly,
products made to the Customer’s specifications or clearly personalized,
products that have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection.
6.4. For products subject to a right of withdrawal, the Customer must return them to the Seller within fourteen (14) days of exercising the right of withdrawal. The Customer is required to return the products to the following address: REGIS MARTELET P/C COLUMBUS – rue des Terres Franches – 21160 Marsannay la Cote. The cost of returning the products is the responsibility of the Customer, it being specified that the cost of return varies depending on the type of product concerned, the carrier or shipping method, and the weight, size, or volume of the products. The products must be returned in their original packaging, unopened, undamaged, and ready to be resold.
6.5. In the event of exercising the right of withdrawal, the Seller must reimburse the Customer for all amounts paid (excluding return costs) using the same payment method used to place the order, no later than fourteen (14) days from the date on which it is informed of the Customer’s decision to withdraw.
Article 7: warranty
The Seller is liable for product defects under the conditions of Article L.217-3 et seq. of the French Consumer Code and for hidden defects in the item sold under the conditions set out in Articles 1641 et seq. of the French Civil Code.
Any request made under the legal guarantees provided for in Articles L.217-3 of the French Consumer Code and 1641 et seq. of the French Civil Code must be sent by the Customer by registered letter with acknowledgment of receipt to the Seller’s registered office, as mentioned above.
The consumer has two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
When the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal warranty applies to this digital content or digital service throughout the entire period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it occurred.
The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial warranty. If the consumer requests the repair of the goods, but the seller imposes a replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods occurs after a period of thirty days;
3° The repair or replacement of the goods causes a major inconvenience for the consumer, particularly when the consumer permanently bears the costs of taking back or removing the non-compliant goods, or if the consumer bears the costs of installing the repaired or replaced goods;
4° The non-conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.
The consumer also has the right to a reduction in the price of the good or to terminate the contract when the lack of conformity is so serious that it justifies immediate price reduction or termination of the contract. The consumer is then not required to request the repair or replacement of the good beforehand.
The consumer is not entitled to rescission of the sale if the lack of conformity is minor.
Any period of immobilization of the good for the purpose of repair or replacement suspends the remaining warranty until delivery of the repaired good.
The above-mentioned rights result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the product is kept or to a full refund upon return of the product.
For any additional information regarding legal warranties, you can contact Wagram Food Service by mail, email, or telephone using the contact details mentioned above.
If Wagram Food Service confirms that the product is covered by the legal warranty, which will result in the repair or replacement of the non-compliant product, you must return the product to Wagram Food Service by post for its compliance. This return must be made and handled by both parties in accordance with the provisions of Articles L.217-4 et seq., D.217-1, and L.241-6 et seq. of the French Consumer Code. In this regard, Wagram Food Service will be required to reimburse you for the costs of sending the product in order to bring it into conformity within a period of fourteen days at the latest from the day you are informed that the product has been taken into account under the legal guarantee. The amount due in this respect is automatically increased by 10% if the reimbursement occurs no later than fourteen days beyond this term, by 20% up to thirty days and by 50% thereafter.
Article 8: subscription
The Customer may decide to subscribe to a subscription allowing them to select an assortment of products of their choice (from among the products eligible for the subscription) which they will receive every month (on the anniversary date of the first order) while benefiting from an immediate 20% discount on each order.
The Customer can benefit from this subscription without obligation.
The Customer may cancel their monthly subscription at any time by logging into their customer account, selecting the relevant order, and clicking the “cancel this subscription” button.
The subscription will end immediately on the day of cancellation.
Payment for orders placed under subscriptions will be made using the payment method chosen by the Customer when finalizing the order.
Article 9: customer account
A customer account is created when placing an order directly from the checkout process.
Once their account is created, the Customer can log in at any time by clicking on the “My Account” icon on the Website and entering their email address and password.
By logging in to their account, the Customer will have access to their order history and current subscriptions, and will be able to:
download their invoice in PDF format,
view order details,
view subscription details, and
cancel a subscription.
Article 10: data processing and liberties – cookies
Personal data about you is collected when you place an order on the Website and is subject to computerized processing by our services.
We invite you to read the “Data Protection Policy” available here and in the “Data Protection Policy” tab of the Website, to learn more about the data collected, the purposes of the processing carried out, the retention period, and the recipients of the data, as well as your rights (access, rectification, erasure and portability, limitation, opposition, etc.).
Any information or request regarding the processing of your personal data can be sent to: contact@columbuscafe.com
In any event, it is hereby specified that – when you place an order on the Website, the following data may be collected:
when creating a customer account: First name, Last name, Email address, telephone number, postal address, country;
When placing an order or subscribing to a subscription on the Site: First name, last name, email address, postal address, and telephone number of the Customer or, if different, the recipient of the order – as well as information relating to the Customer’s purchases, including their date, details, amount, type, and preferred coffee shop.
The data collected is subject to computerized processing by the Seller’s services, intended for:
(a) Processing the Customer’s requests and orders/subscriptions – in this case, the processing of the Customer’s personal data and/or that of the recipient of the order is a condition for the proper execution of the order/subscription (particularly for delivery). Failure to provide this information will make it impossible to finalize the order or subscribe to the subscription;
(b) Communicate to the Customer information and commercial and promotional offers about the Seller and the Columbus Café network with the Customer’s express consent, unless the Customer has already purchased products in a Columbus Café store and/or on the Site. The Customer may, at any time, decide to withdraw their consent by sending an email to the following address: serviceconso@columbuscafe.com and/or by writing to the Seller’s head office;
(c) Develop statistics allowing the Seller to conduct analyses on sales, the Customer’s consumption habits, and their use of the Site – these statistics being produced using completely anonymized data;
The recipients of the data are the Seller.
The data may also be transferred to service providers subcontracted to deliver the products and/or send information and commercial and promotional offers and/or operate and maintain the Site. The Seller undertakes to retain the collected data only for the period necessary for the purpose of the processing.
In accordance with the applicable regulations regarding the protection of personal data (derived from the European Regulation on the Protection of Personal Data, which came into force on May 25, 2018, and the Data Protection Act of January 6, 1978, as amended), the Customer has:
a right to access, rectify, erase, and transfer their personal data,
a right to limit the processing of their data,
a right to object to the processing of their data,
a right to define guidelines regarding the fate of their data post-mortem,
a right to object to profiling measures,
a right to withdraw their consent at any time for processing based on the collection of their consent,
which they may exercise by sending an email to the following address: serviceconso@columbuscafe.com or by writing to the Seller’s head office.
The Customer may also file a complaint with the French Data Protection Authority (CNIL).
The Seller implements all necessary measures to ensure the confidentiality and security of personal data transmitted by Customers placing orders on the Site.
As indicated during the Customer’s first visit to the Site, the Site uses cookies to personalize and improve its use. For more information, the Customer can consult the Seller’s Personal Data Protection Charter available here: https://www.columbuscafe.com/politique-de-protection-des-donnees/. To manage their personal preferences, the Customer can use the Seller’s cookie consent tool available here: https://www.columbuscafe.com/politique-de-protection-des-donnees/.
Article 11: intellectual property
The Seller owns the intellectual property rights or holds the usage rights to all elements accessible on the Site, including text, drawings, images, graphics, logos, icons, sounds, color codes, software, and other similar elements.
Any reproduction, representation, modification, publication, or adaptation, in whole or in part, of the elements of the Site, regardless of the means or process used, is prohibited without prior written authorization by email to: serviceclient@columbuscafe.com.
Any unauthorized use of the Site or any of its elements will be considered an infringement and will be prosecuted per the provisions of the French Intellectual Property Code.
Article 12: applicable law and dispute resolution
You may submit any comments, requests, or complaints regarding the products and your orders by email to the following address: contact@columbuscafe.com; by telephone at +33 1 44 51 60 00; or to the Seller’s registered office.
These Terms and Conditions are subject to French law.
Any dispute relating to the validity, interpretation, performance, or non-performance of these Terms and Conditions that cannot be settled amicably will be submitted to the competent French courts under the conditions of common law.
You may contact a Consumer Mediator, under the conditions set out in Articles L.611-1 et seq. of the French Consumer Code. In this regard, Wagram Food Service has chosen AME CONSO, 197, boulevard Saint-Germain – 75007 Paris, https://www.mediationconso-ame.com/
Furthermore, following Article 14 of Regulation (EU) No. 524/2013, the European Commission has established an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.
Appendix 1 – Withdrawal Form
Withdrawal Form Template
(Please complete and return this form only if you wish to exercise your right of withdrawal for products subject to a right of withdrawal)
To the attention of WAGRAM FOOD SERVICE, having its registered office at 103 rue la Fayette – 75010 Paris, Tel. 01 44 51 60 00, email: contact@columbuscafe.com
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the product (*) below:
Ordered on (*)/received on (*): __________________________________________________
Name of consumer(s): _______________________________________________
Address of consumer(s): _______________________________________________
Signature of consumer(s) (only in case of (Notification of this form on paper)
______________________________________________________________________
Date: __________________________________________
(*) Delete as appropriate.
WAGRAM FOOD SERVICE, with its registered office at 103 rue la Fayette – 75010 Paris, Tel. 01 44 51 60 00, Email: serviceconso@columbuscafe.com